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Generally, work groups and teams are formed to perform
the tasks that will allow them to accomplish specific goals. However, groups and teams, no
matter how task-oriented, function at two interdependent levels: 1) the task level
and 2) the interpersonal level. While we never want to lose
sight of our goals and the tasks that will help us attain them (Level 1), most groups find
that the successful completion of these tasks depends very heavily on the interpersonal
dynamics in the group (Level 2).
Therefore, as group members, leaders,
or facilitators, we must be aware of the undercurrents in group dynamics and must be armed
with methods for assessing the interpersonal health of the group. The following tips
provide suggestions for the interpersonal or "soft" assessment of groups.
 Tip 1
Be aware that most teams move through a predictable set
of stages. In general, members of new teams experience excitement mixed
with some fear. These feelings generally give way to some tension and
conflict within the group which, if resolved constructively, usually
results in stronger cohesiveness within the team. After working through
the conflicts, the best teams become more capable of working together
and preventing or resolving conflicts.
(The Team Handbook. Scholtes, P.R., Joiner, B.L. & Streible, B.J. Oriel
Press, 1997) . Thus, sometimes what may appear to be team problems could be a natural and
predictable stage of team development.
Tip 2
Learn to recognize and leverage the strengths of each team member. Frequently, those who
are the best at planning and facilitating the completion of tasks are not as good at
monitoring and addressing the interpersonal dynamics of the group. Effective groups allow
for leaders to emerge based on their strengths ... and often have more than one leader,
either formal or informal.
Tip 3
In your team's plans of operation, include how and when you will engage in assessments and
reflections of your team's functioning. Assess not only your progress in meeting the
timelines and goals, but also your growth in functioning as a team. Some teams
engage in a quick, structured reflection at the end of every team meeting, while others
engage in a more lengthy and formal process periodically throughout the life of the team.
Miller Consultants, Inc. is certified as a Woman Business
Enterprise
by the Kentucky Certification Cooperative (KCC) [more...]
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Miller Consultants, Inc.
627Upland Road, Louisville, KY 40206
Phone: (502) 895-0625 | Fax: (502) 895-0675
kathy@millerconsultants.com
Copyright © 1999-2007
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